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job / customer service assistant birkenhead belfast 110

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Customer Service Assistant - Birkenhead / Belfast

ROPAX - On-Board Services
Ref: 110 Date Posted: Friday 09 Mar 2018
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NMMS are recruiting for Customer Service Assistants on behalf of their client Stena Line PTE Ltd for their vessels sailing between Birkenhead and Belfast. You will be working on an as and when required basis and you must be willing to live on board when required. You must also be able to commit to 3 weeks of training at the beginning of March 2018 with a view to begin working onboard shortly thereafter.

The Role:

You will be required to join the ferries to work alongside the current On Board Services Team. The ferries sail several times daily between the ports of Belfast and Stranraer. You may be required to finish at unsociable hours, therefore it is preferred you have your own transport so you can make your way to and from the port during these times. 

Successful candidates will be working in all of the on board services departments which include the various bars and restaurants available to customers as well as being required to work in our retail outlet, first class customer lounge and as part of the kitchen and housekeeping teams.

You will be joining a fast paced customer service team who all have the same aim of making the customers’ journey as pleasant and comfortable as possible. This is the chance to enter into a working environment where no two shifts are the same and where you really will get the opportunity to work in every customer service area on board.

The role is shift based with candidates being required to work 12 hour shifts. There may sometimes be the requirement to live on board the vessel if you are asked to work consecutive shifts available.

The Person:

They are looking for someone who has a passion for customer service and interest in working at sea, the ideal Customer Service Assistant will have the below qualities:

  • Hardworking
  • Ability to use your initiative
  • Customer focused
  • Friendly
  • Willingness to go above and beyond
  • Team player
  • Resourcefulness
  • Flexibility
  • Calm under pressure
  • Able to think on their feet


In order to apply you must be able to meet the below requirements:

  • Be able to pass a Seafarers ENG1 Medical
  • Make your own way to and from either the Belfast or Stranraer Port at unsociable times when public transport is not available
  • Willingness to live on board when required
  • Be able to commit to 3 weeks initial training – this training could require you to live away from home each week.

If you are interested in this role please click the apply button and send us your CV.  Please note the recruitment team will then review your CV and contact you if your experience is suitable for this vacancy or any future vacancies we may have. Please note that as this is a seasonal vacancy, we may not contact you immediately but this does not mean your application has not been acknowledged.