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Customer Service Assistant

ROPAX - ROPAX
Ref: 56 Date Posted: Friday 29 Sep 2017
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NMMS are recruiting for Seasonal Customer Service Assistants on behalf of their client Stena Line PTE Ltd. We are looking for successful candidates to join us during our peak seasons of Christimas, Easter and throughout the summer period during 2018. The role would therefore ideally suit those looking for part time work or students looking to embark on a rewarding career whilst undergoing studies. 

The Role:

You will be required to join the ferries to work alongside the current On Board Services Team.  The ferries sail several times daily between the ports of Belfast and Cairnryan, Holyhead and Dublin, Fishguard and Rosslare or Birkenhead and Belfast. You may be required to finish at unsociable hours, therefore it is preferred you have your own transport so you can make your way to and from the port during these times. 

Successful candidates will be working in all of the on board services departments which include the various bars and restaurants available to customers as well as being required to work in our retail outlet, first class customer lounge and as part of the kitchen and housekeeping teams.

You will be joining a fast paced customer service team who all have the same aim of making the customers’ journey as pleasant and comfortable as possible. This is the chance to enter into a working environment where no two shifts are the same and where you really will get the opportunity to work in every customer service area on board.

The role is shift based with candidates being required to work shifts between 8 to 12 hours at a time whilst still living at home.  There may sometimes be the requirement to live on board the vessel though the majority of your shifts will be ‘Live at home’.

The Person:

They are looking for someone who has a passion for customer service and interest in working at sea, the ideal Customer Service Assistant will have the below qualities:

  • Hardworking
  • Ability to use your initiative
  • Customer focused
  • Friendly
  • Willingness to go above and beyond
  • Team player
  • Resourcefulness
  • Flexibility
  • Calm under pressure
  • Able to think on their feet

Requirements:

In order to apply you must be able to meet the below requirements:

  • Be able to pass a Seafarers ENG1 Medical
  • Make your own way to and from either the Belfast or Cairnryan Port, Holyhead or Dublin Port, Fishguard or Rosslare Port, Birkenhead or Belfast Port at unsociable times when public transport is not available
  • Willingness to live on board when required
  • Be able to commit to 3 weeks initial training – this training could require you to live away from home each week.

If you are interested in this role please click the apply button and send us your CV.  Please note the recruitment team will then review your CV and contact you if your experience is suitable for this vacancy or any future vacancies we may have. Please note that as this is a seasonal vacancy, we may not contact you immediately but this does not mean your application has not been acknowledged.